NetTeller Migration (Banks)

You’re looking for a change

Changing your digital suite provider is daunting. You’re overhauling the way your customers interact with you in the digital space, and that means there are a lot of fine details to hash out. Luckily, Jack Henry has your back. We’ve done this before. When you make the switch to Banno, we’ve got everything you need ready and waiting. And if you think you have any curve balls to throw us, you’ve got an eager, dedicated Implementation Coordinator to help you. Think of this person as your project concierge–their only goal is to help you.

You’ll be introduced to your dedicated guide as soon as onboarding begins. We’ll kick off your project with a phone call, introduce you to your Implementation Coordinator, review your project’s needs, and address any questions your team has.

As a technology company, we make sure we have tech backing up our processes as well. You’ll receive an invite to Basecamp, which will work as our running record for the entire onboarding process. Even when we communicate via phone or email, we’ll make sure the notes are imported to Basecamp–your whole project, documented and available in one place.

Your Basecamp also comes packed with a host of onboarding documents and guides designed to guide you through the process. No matter how specific the question or concern is, we’re ready and eager to help with it.

Excited yet? We sure are! But before you sign on the dotted line, let’s take a deeper look at our process. If we’re going to be a team, we want you to know exactly how we work.

The Implementation Process

Onboarding - Approximately two weeks

You’ll meet your implementation coordinator, who will guide you through your first steps. This includes everything from a kickoff call to gathering all the materials and account information we need to start creating your apps.

Design - Approximately two weeks*

We’ll take the assets you’ve provided and work to ensure your apps match the look and feel of your brand. Whether they’re online or in one of your branches, we want your customers to know that they are dealing directly with your institution.

*The duration of this process can vary significantly depending on the number of revisions requested.

Implementation - Approximately six weeks

Our team will hit the ground running and get your products ready to go. We’ll do everything from activating the features you need to customizing your content. We’ll deploy and test the apps to ensure they’re ready for your team.

Acceptance Testing - Approximately four weeks

You’ll get the chance to work with the app before it goes live to your customers. We’ll kick this off with a demo for your team and provide a checklist of the most important items to verify. From there, our teams are ready to respond to any feedback you have. Nothing goes live until you agree that it’s ready to go.

Launch

After around 16 weeks of preparation and testing, we can publish your suite. Our Support team will be ready to take care of you and your customers as they start using your new products. This is when we celebrate!

FAQ

The process works, but we don’t expect you to take our word on it. We’ve done a lot of work to make sure we can handle any situation that comes our way.