Link an account from another financial institution

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Once an account is linked, it displays at the top of the Banno dashboard after the end user’s accounts at your institution (1). Linked accounts display as a different color from your institution’s accounts and are ordered alphabetically first by aggregated institution name and secondly by account name. The end user can select the account to review transactions and account details such as the following:

Type

The Type of account can include the following:

• 401A
• 401K
• 403B
• 529
• Annuity
• Auto loan
• Brokerage product
• CD
• Checking
• Credit card
• IRA
• Keogh
• Line of credit
• Loan
• Money market
• Mortgage
• ROTH
• Savings
• Student loan
• Variable annuity

Institution

The institution name associated with the third-party account.

Last updated

The Last updated date is when Finicity last pushed account information, and Finicity sends account updates to the Banno Digital Platform once a day. If an end user links an account and there is no activity on the account after linking it, the Last updated date could be the same as the date that they linked to the account in Banno Apps.

When end users link an account, Finicity pulls in the account name assigned by the third-party institution (ex. American Express Platinum Card). Currently, end users cannot nickname third-party accounts in Banno Apps or the Geezeo SSO.

Launch points

End users can add third-party accounts from different launch points in Banno Apps from their Banno dashboard, Accounts dashboard, and profile Settings, as well as in the Geezeo SSO.

In the Banno Platform

There are a handful of launch points in Banno Apps. Launch points might display differently depending on the app (Banno Online or Banno Mobile), other configured integrations, and the end user’s device.

Each Link an account launch point includes the non-customizable description View balances and transactions for accounts from another financial institution.

Banno Apps

In Banno Apps, a Link an account launch point displays on the Banno app dashboard and on the end user’s Settings screen.

Banno Online

In Banno Online, the Link an account launch point displays on the end user’s Accounts dashboard.

Banno Mobile

In Banno Mobile, the Link an account launch point displays as Add Account in the end user’s Accounts dashboard.

In the Geezeo SSO

In the Geezeo SSO, launch points for linking a third-party account display in the Geezeo SSO menu options and the end user’s Accounts screen.

Finicity Connect experience

In partnership with Finicity, one of Banno’s integrated data aggregators, the end user needs to successfully complete the Finicity connect experience to link an account. Aggregating third-party accounts in to Banno Apps is controlled by Finicity, and the Finicity Connect experience walks end users through finding and logging in to their third-party account.

Select institution

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Accept terms and conditions

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Log in to institution

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When the end user clicks a launch point, the Link an account window displays (1) a list of eight default institutions for the end user to choose from. They can also search for an institution using the search bar. If an end user doesn’t see the financial institution they’re looking for, your institution can open a Support ticket with Banno via the ForClients portal and note the financial institution to add. Our team will work with Finicity to add support for that financial institution.

After selecting their financial institution, the end user reviews their institution and accepts Finicity’s terms and conditions (2). Once the terms and conditions are accepted, the end user logs in to their account using the institution’s authentication requirements (3).

Select eligible accounts

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Submit

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After the end user logs in to their financial institution, they select the accounts they want displayed in Banno Apps and click Submit. (4) While an eligible account might display with a nickname (ex. business expenses), the assigned account name (ex. American Express Platinum Card) displays after it is linked. After the end user selects the accounts they want to aggregate, they can add another institution or review the selected accounts and Submit the accounts (5).

Depending on where the end user starts the aggregation process, they automatically return to the Banno app or Geezeo SSO. After finishing the Finicity Connect experience, it may take time for linked accounts or updated institution information to display in Banno Apps.

When an end user links an account from another Banno institution they may receive an email notifying them that they logged in from another device. The device also displays under the end user’s Devices in their security settings. This issue will resolve itself as Finicity works toward being fully API-integrated.

Review or remove a third-party account or institution

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To manage a linked account or connected institution, the end user clicks one of the launch points and the Link an account window displays the list of default institutions for the end user to choose from (1). At the top of the window displays a current list institutions with the end user’s linked accounts. The end user clicks the Review button where they can review and/or remove an account and/or the institution (2).

Review accounts

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Update accounts

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Submit update(s)

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After the end user clicks the Review button they can go in to individual financial institutions to review accounts (3), remove accounts or the institution (4), and submit updates (5).

Add an account

If an end user has already linked an institution and wants to add a new or different account, they need to complete the aggregation process described in the Finicity Connect experience.

Search and filter accounts

Searching and filtering for both third-party accounts and third-party transactions is unavailable in Banno Apps. Also, third-party transactions do not display in the Transactions card that displays on the app dashboard.

Geezeo SSO

Third-party accounts aggregated in Banno Apps or in the Geezeo SSO display in both applications regardless of where the end user completes the Finicity Connect experience. In the end user’s Accounts screen, a collection of Active and Inactive accounts display alongside the end user’s accounts with your institution.

Active

Active is a collection of accounts in an open state at a financial institution. Transaction activity and balance updates display. Accounts that display in the Active collection display in Banno Apps.

Inactive

Inactive is a collection of Closed, Archived, and active accounts that are no longer used in the PFM experience.

2FA authentication

If an end user is on an iPhone or iPad and prompted to use 2FA for authentication in the Finicity Connect experience, they may be unable to link the account from the Geezeo SSO. Because they have to leave or background the Banno app to view the 2FA code, the Geezeo SSO closes. They will need to link the account from Banno Apps.

Manage linked accounts at an institution

End users can view a complete list of third-party accounts in their profile Settings menu or a third-party account’s Settings. They can also manage third-party accounts from a Finicity Connect experience launch point.

Error states

Because the Finicity Connect experience manages account aggregation, any error message that displays in Banno Apps is their error message. Two of the most common error states include Sign in required and Institution connection error.

Sign in required

If an end user can correct the linking issue, Banno Apps displays Sign in required and guides end users to sign in. In most cases, this error state is due to an invalid username and/or password. The end user clicks the Sign back in button and is prompted to re-establish connection by re-entering their institution’s login credentials, answering a security, etc., which is similar to how they authenticate when they first link an account.

Institution connection error

If Finicity is unable to connect to the end user’s financial institution, the error message Institution connection error may display. In most cases, the end user should re-check their linked accounts at a later time.

Banno Admin

In the end user’s profile, linked accounts display alongside the accounts at your institution. Admin users can also view transactions and details associated with linked accounts, as well as error states that might occur.

FAQ