Digital Terms of Use
The Digital Terms of Use (“Terms of Use”) replaced what was formerly known as the End User License Agreement in the December 2023 release. The title and terms are better aligned with the subscription provided to end users.
Configuring the Terms of Use
You can find the Terms of Use screen under Settings in Banno People. From here, you can view the standard Terms of Use and add additional terms to be displayed below the standard ones. The standard Terms of Use are provided by Jack Henry for the platform as a whole and cannot be modified by the FI.
Financial institutions can configure separate Terms of Use for business users and retail customers. This feature allows for tailored terms and conditions specific to each user type, improving compliance and user experience. You’ll find two separate tabs: one for Personal/Retail users and one for Business users. The new Terms of Use are presented after the user account is created and the user lands on the dashboard. If the terms of use change, the terms are presented again for agreement.
All activity, including changes to the terms and acceptance of the terms, is recorded as an activity event.
Changes to the Terms of Use
Sometimes, Jack Henry needs to update their Terms of Use due to new functionality, new legal requirements, new security standards, and more. The Terms of Use are automatically included in your financial institution’s custom Terms of Use content. Jack Henry reserves the right to update this Terms of Use version at any time, and we commit to giving our customers advanced notification of upcoming changes while sharing highlights prior to deployment. Whenever the Terms of Use are updated, whether by Jack Henry or your financial institution under Additional terms, end users are prompted to accept the updated Terms of Use at login and must accept the new terms before continuing authentication.
Spanish Terms of Use
For financial institutions with multiple language support enabled, end users whose system settings are set to the Spanish language receive the Terms of Use in their system language. The standard terms are automatically translated to Spanish.
Additional terms added by your financial institution must be added manually via the Additional terms section. After utilizing the language dropdown to select Español, the financial institution can enter the additional terms in Spanish. If no additional Spanish terms are added but additional English terms exist, the English terms are displayed instead.
Spanish is the only additional language available at this time.
FAQ
- The Digital Terms of Use (“Terms of Use”) replaced what was formerly known as the End User License Agreement in the December 2023 release. The title and terms are better aligned with the subscription provided to end users.
- If your institution purchases Banno Online and/or Banno Mobile, Jack Henry provides your end users with access to the applicable platform during the term of your institution’s contract.
- Jack Henry maintains the terms with your institution’s end users that govern Jack Henry’s provision of Banno Online and Banno Mobile, and the end user’s rights and obligations with respect to their use of the applicable platform.
- When the Terms of Use are made available on Banno Online and Banno Mobile, your institution has the option to add additional terms, managed within Banno People.
- The Terms of Use are displayed when end users first use Banno Online and/or Banno Mobile and when an updated version of the Terms of Use is published by Jack Henry. End users are prompted to accept the updated Terms of Use at the time of login and must accept the updated Terms of Use to continue authentication and use of the applicable platform.
- The Terms of Use are designed to govern the end user’s use of Banno Online and Banno Mobile. Jack Henry uses the same version of the Terms of Use for every institution on Banno Online and Banno Mobile and does not maintain separate versions.
To operate and maintain Banno Online and Banno Mobile for continuity and security purposes and to comply with applicable laws, the Terms of Use must be uniform for all institutions and end users.
- You can find the Terms of Use screen under Settings in Banno People. From there, you can view the standard Terms of Use that is currently available and add additional terms that your institution may display above the standard Terms of Use. Alternatively, your institution may manage its agreement with its accountholders separately from the Terms of Use instead of trying to combine the two.
- From time to time, Jack Henry needs to update the Terms of Use to align with new add-ons, new functionality, new features, integrations that are available on Banno Online and Banno Mobile, compliance with applicable laws, updated security standards, etc.
JH reserves the right to update the Terms of Use, and we strive to provide advanced notification of upcoming changes while sharing highlights prior to deployment of the updated Terms of Use.