Payment
Whether people need to pay for their cable or workout classes, Banno makes the process painless by allowing end users to pay their bills quickly and easily. Institutions can enable the payments functionality, the ability to enroll in payments, as well as the ability to pay a person within the Permissions menu in Banno People.
Depending on your number of enabled payment entitlements with Banno Online, entitlements in the navigation menu might vary in how they display to end users. When two or fewer payment entitlements are available to an end user, the entitlements display individually in the navigation menu, for example Bill Pay, Send money with Zelle®, etc. End users with three or more entitlements enabled use the Payments dropdown to access Bill pay and other payment-related features. If enabled, sub-nav items in the Payments dropdown include:
- Bill Pay: Pay bills online
- Send money with Zelle®: Send payments via Zelle
- Positive pay: Manage positive pay
- ACH: Send ACH payments
- Wires: Send wire transfers
Add payees
- Payments
- Add payee
Adding a company payee or a person payee saves time when making payments by creating convenient access to payees. Because adding payees is considered high risk, end users must enter their password.
Pay a person or a business
- Payments
- Make a payment
- Select payee
Single payments allow end users to pay a person or business once using the desired delivery method. The delivery method may be electronic or by check depending on the default for the payee. Single payment delivery options include Standard, Second day, and Overnight. Some institutions may elect to include Economy.
Edit or delete a payee
- Payments
- Select payee
- Edit/Delete
Managing payees and editing payee details in Banno is a piece of cake, ensuring that the most current payee information for bill payments is used. Your institution can enable just the delete option or both the edit and delete options for the end user.
Schedule recurring payments
- Payments
- Make a payment
- Select payee
- Frequency
Recurring payments allow end users to set up a scheduled payment and determine when and how often the payment occurs. Frequency options include:
- Once - default
- Weekly
- Every other week
- Every four weeks
- Monthly
- Every other month
- Twice monthly
- Every three months
- Every six months
- Annually
If recurring isn’t enabled for your institution, the Frequency field isn’t available. End users can edit or delete recurring payments, but only one recurring payment can be made at a time. There may be a servicing fee if it is configured with your institution.
Payee visibility
- Payments
- Make a payment
- Payments
Bill pay payees can be hidden or unhidden via the iPay SSO. Banno honors this display preference from iPay, hiding any payee that is marked as hidden. Both Online and Mobile provide a filter that will make hidden payees temporarily visible in a list.
Paying multiple bills at once
- Payments
- Make a payment
- Select Multiple
Making multiple payments all at once within Banno is simple. When paying a bill, select that you’d like to pay multiple payees and then enter in the appropriate information for each payment. When paying multiple bills you will be able to specify the pay from account, the payment date, and the amount.
Payment rush options
When needing to make payments in a hurry, rush options are available for single payments (i.e., a Frequency of Once). Rush options include Second day and Overnight.
Sometimes there’s a misunderstanding with a payee and an end user decides the check shouldn’t be paid. Or perhaps a check is lost or stolen. If your financial institution has Stop payments functionality available in Banno Online, end users can easily prevent a single check or a range of consecutive checks from being cashed.
How does it work?
For end users with the ability to stop a payment, the Stop payments card displays on the individual account dashboard. After the end user clicks the card, they can select Add another stop payment at the bottom of the successfully stopped payments or in the upper right-hand corner of the window, and then choose between two options: A single check or A range of checks from being cashed. The stop payment remains in affect for six months, and any fees (if applicable) depend on your institution.
Process stop payment
After submitting the check details, the end user reviews the information, a Fees field with the fee amount (if applicable) displays, as well as the Stop payments disclaimer. After they Confirm the stop payment—and if the stop payment was successfully submitted—a success window states the stop payment has been submitted. To view a list of checks successfully stopped, the end user selects the Stop payments card and the stop payment history displays in the Stop payments window.
Within the end user’s Activity in Banno Enterprise, successfully submitted stop payments are recorded and include the check details.
Single check
When an end user stops a check payment, they’ll need to submit check details. Depending on your institution’s configuration and core, the following fields may or may not display and may or may not be optional or required for the end user to complete.
- Check amount
- The amount the check is written for.
- Check #
- The specific check to stop payment.
- Check date
- Selected from the calendar, the date the check was written. The calendar dates back two years from the current stop payment date.
- Payee
- The party to whom money is to be paid.
- Reason
- Reasons for stopping a payment include the following:
- Lost
- Stolen
- Destroyed
- Not endorsed
- Certified
- Disputed
- Returned merchandise
- Stopped/canceled service
- Other
Range of checks
When an end user stops a range of check payments, they’ll need to submit check details. Depending on your institution’s configuration and core, the following fields may or may not display and may or may not be optional or required for the end user to complete.
- Start check #
- The first check in the check series to stop payment. Check numbers proceeding this number also stop.
- End check #
- The last check in the check series to stop payment. Check numbers preceding this number also stop.
- Reason
- Reasons for stopping a payment include the following:
- Lost
- Stolen
- Destroyed
- Not endorsed
- Certified
- Disputed
- Returned merchandise
- Stopped/canceled service
- Other
Error messages
When an end user submits an unsuccessful stop payment, they’ll receive an error message. Also, Banno Online cancels any in-progress stop payment request that takes more than 30 seconds. Different circumstances call for different error messages and include the following:
View Stop payment list
Failed to load stop payments.
Submit stop payment
Duplicate entry
An existing stop payment with the same information is already in place. If you feel this is an error please contact us.
Check already cleared (applies to a single check)
The check number you submitted has already cleared and cannot be stopped. If you feel this is an error please contact us.
Checks already cleared (applies to a range of checks)
The check numbers you submitted have already cleared and cannot be stopped. If you feel this is an error please contact us.
Stop payment fee
You don’t have enough funds in this account to make a stop payment. Contact us at [999-999-9999] to discuss further.
Generic failure message
Oops, something went wrong on our end. Please try again.
Cash Management users
Depending on a user’s account entitlements, they experience one of the following:
- On the account dashboard, they can select the Stop payments card to create stop payments and view history.
- On the account dashboard, they can select the Stop payments card and only view the stop payment history.
- The Stop payments card doesn’t display on the account dashboard, so they can’t create stop payments or view history.
FAQ
- Can an institution configure stop payments to cancel just a single check?
- No. When configured, Stop payments offers both functionalities for cancelling a single check and a range of checks.
- Do stop payments created in the core display in Banno Online?
- No, only stop payments created in Banno Online display.