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DNS Setup for Banno Online

Proper DNS configuration is essential for ensuring your Banno Online experience is secure and reliable. This guide explains how DNS works in the Banno context, how to set up your subdomain, and how to configure DNS using both general and Windows-specific tools.

Each Banno customer should create a unique subdomain (e.g., digital.yourfi.com) and point it as a CNAME to banno-online.jackhenry.bank. (note the trailing dot, which signifies an absolute DNS name in a different zone).

A CNAME (Canonical Name) record is a type of DNS record that lets you map one domain name (an alias) to another (the canonical or true name). For example, you can point digital.yourfi.com to banno-online.jackhenry.bank. so that users who visit your subdomain are directed to the correct Banno Online service.

The trailing dot at the end of banno-online.jackhenry.bank. tells DNS resolvers that this is a fully qualified domain name (FQDN) and not relative to your current DNS zone. Omitting the dot can sometimes cause DNS misconfiguration, so it’s best practice to include it.

digital.yourfi.com.  IN  CNAME  banno-online.jackhenry.bank.

You can verify your DNS setup using tools like nslookup:

> nslookup digital.yourfi.com.
Server:  UnKnown
Address:  2607:fdc8:c::2

Non-authoritative answer:
Name:    banno-online.jackhenry.bank
Address:  34.49.228.39
Aliases:  digital.yourfi.com

This output shows that digital.yourfi.com. is a CNAME pointing to banno-online.jackhenry.bank.

Some of our FIs use a Windows DNS server in their infrastructure. You may have it set up so that you have an internal zone for yourfi.com at your financial institution that provides different DNS results than the public internet. There are multiple reasons this might be the case, including security, performance, and internal routing requirements. However, if at all possible, it is important to set up a CNAME record in your internal DNS if you can’t resolve your institutions Banno Online domain name on your bank’s network.

To add a CNAME record in Windows DNS Server:

  1. Open DNS Manager (dnsmgmt.msc).
  2. In the left pane, expand your server and select the appropriate zone (e.g., yourfi.com).
  3. Right-click the zone and choose New Alias (CNAME)…
  4. Enter the Alias name (e.g., digital).
  5. For Fully qualified domain name (FQDN) for target host, enter banno-online.jackhenry.bank. (include the trailing dot).
  6. Click OK to save.

Tip: Windows DNS Manager uses terms like “Alias” for CNAME records, and “FQDN” for the target.

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