Business FAQ

Banno Business FAQ

How does my institution create a new business?: Create the new business and business users in NetTeller. When this is complete, ensure autoseeding is enabled. This will ensure that the new organization and users are synced automatically. Once the process is finished, business Admins can invite business users to complete their account and log into Banno. If autoseeding is not enabled, contact your Banno support representative.
Can we run NetTeller CCM and Banno Business in parallel?: Yes, you can!
We’d like to test Banno Business. Can we toggle between Business and NetTeller CCM as needed?: Yes! Banno Buisness features can be enabled in Banno for the tester and the CM SSO will still be available to them.
Which roles can enroll in eStatements and iPay?: Admin users at businesses can enroll in these.
Will clients be able to utilize tokens?: Yes! These are specific to the user.
Does Banno Business support QuickBooks Online?: Yes, it does!
Can users reset their own password?: Account recovery is available to cash management users.
What effective dates are shown for prefunding?: The effective dates available in Banno match those available in NetTeller, and these dates vary based on each institution’s configurations.
When an Admin creates a new user in Banno Business, can that new user be set to the held status by default?: We will use the default that the customer has set up on the host. If you have the default set to held status, all new users will be held upon creation.
When a retail profile is converted to a cash management profile, what happens to the retail profile?: Currently when a retail ID is converted to a cash management ID in Banno People the old retail profile will still display in Banno People. It is recommended that devices are removed from the old retail profile by navigating to “Security” and choosing the option for “Remove all Devices”.
Can Banno Business users rename their accounts?: Yes! See the account renaming doc for more details.

Banno Business Authentication and Security FAQ

What is the difference between Passkey and FIDO key?: The Passkey replaces the user’s password, and the FIDO token is a 2FA method.
Can we use a token instead of a password?: For security purposes, this is not allowed.
Are high risk actions configurable?: No, they are not. Banno product takes a secure by default approach and has preset risk points. Users are always challenged at these points.
Can our users utilize a Wire Pin?: They cannot. Wire pins have been replaced by high risk authentication due to modern security needs.
Can the passkey process create disruption for clients using the dashboard card framework?: No, the dashboard card framework is unaffected by this process. However, passkey and FIDO will disrupt aggregators.
What does an authentication key cost?: There is no fee or service charge associated with the Banno platform, but there is a cost to purchase from vendors. This key is not specific to your bank and can be used across applications.
Currently, we are charged a fee per token per month. How will this work with FIDO tokens?: You’re not charged a fee for FIDO tokens. We don’t believe in charging more for more security unless we absolutely have to.
If we manage multiple municipalities and currently have multiple physical tokens, will we need to have multiple FIDO tokens?: No, FIDO supports many users on a single token.
Can keys be used across multiple device types (Android vs iOS, etc)?: Yes, they can.
Does the FIDO key have to stay for the entirety of the session?: No, it does not, so long as you check the “remember my device” setting. They protect the device on initial login. If you’re using the FIDO key as a passkey, however, it would need to stay.
Where do I register my passkey?: There is a toggle in the Security submenu of the Settings section.

Banno Business Alerts FAQ

When will my institution be migrated?

Early adopters will begin being migrated starting in late July. Customers that opted into being an early adopter should look out for a communication from us in mid-July. For a more specific timeline for your institution, please submit a support ticket. Please note, we are working hard to speed up the rollout process. Institutions that are currently slated for migration after late August are likely to be migrated sooner than our dates currently are projecting.

What will the rollout process look like?

Rollout is completed in waves beginning in July 2025. In order to accelerate the delivery of the project, we are using a manual migration process for end users alert preferences. Financial institutions receive a notification one week before their scheduled migration window.

The migration process begins with a 2 week period where end users manually select which alerts they will receive. During this time, alerts continue to be delivered through NetTeller.

We highly recommended that financial institutions reach out to end users informing them of the change and required action. Jack Henry can assist with a template that your financial institution can use to notify end users of the upcoming change.

After 2 weeks, alerts switch to be delivered through Banno. This concludes the migration process.

We are furiously working on a way to automate, shorten and simply the migration process. We anticipate this change to be ready in mid to late August.

Is there a way for an institution to enroll in alerts on behalf of the user?

No, the user must enroll themselves. We are looking to introduce controls that would address this into People in the near future, but cannot give an ETA at this time.

Is there a way for Jack Henry to convert a user’s existing alerts to Banno?

Not yet. Since the lack of alerts available in Banno Business was such a huge pain point for so many of our customers, we decided to deliver the alert functionality incrementally, beginning with just adding alerts to the product. We have plans to follow up with additional work to round out the solution. Adding a way to automatically convert a users existing preferences is first on the list and actively being developed.

I’d like to reach out to my customers ahead of the migration, do you have any suggested messaging?

We sure do! Feel free to change this to your heart’s content. If you do use this template, don’t forget to change the {date} and {Financial Institution} values.

Primary heading: Action required: Update your alert preferences to prepare for upcoming changes to business alerts

Hello! We are emailing to share that on the evening of {date}, during our scheduled maintenance window, we will be migrating all business alerts to be available natively through the Digital Banking platform.

Prior to {date}, you will have 2 weeks to manually re-select your alert preferences in order to continue to receive alerts. To update your preferences, log into our digital banking app, navigate to Settings > Alerts, and select the alerts you wish to receive. It’s crucial to understand that if you don’t complete this work step before {date}, you will no longer receive business alerts.

Please note: The selection of alert preferences can only be completed in the web application, as these preferences are not yet available in the mobile app.

Thank you for your attention to this important matter.

Sincerely, your {Financial Institution} team

How do I get a list of business customers in order to reach out to them?

There are several different ways to get a list of all business users/customers, each with its own drawbacks. Please see our Knowledge Base article on how to pull a list of business users.

What alerts are available through Banno?

In total we are adding 31 new alerts for Silverlake customers and 24 new alerts for 20/20 customers. You can see more details about all available alerts in the associated Knowledge Base article.

If an alert is forced, will all users get the alert even if they do not have the permission to act upon the alert? This is how NetTeller behaves today.

Banno diverges from NetTeller on this point. Alerts in Banno are grouped by feature and are controlled by specific permissions related to that feature. Users must have the specific permission in order to receive those types of alerts. When an alert is forced, it will go out to any user with permissions to receive that type of alert. For example, Positive Pay exception alerts that are forced will go to any user who has the Positive Pay alerts permission. If the user does not have that permission, they will not receive the alert.

How can an institution change their alert configurations?

Alert configurations can be changed by submitting a support ticket. Institutions should include which alert and delivery method they wish to change and what new value they would like to use. The available options are:

Available but off by default. Users will need to opt-in to receive the alert via this delivery method.
Available but on by default. Users will automatically receive the alert once they have the appropriate permissions but can opt-out.
Forced. All users with the appropriate permissions will receive this alert. Users cannot opt-out.
Unavailable. The delivery method or alert is completely unavailable to users.

How can an institution update the content of an alert as they do today?

Templates for Banno alerts are not customizable per institution at this time. Every institution uses the same template and wording.

Is there a report or a way to determine what alerts users have set up?

Reports are unavailable at this time. A financial institution can see what alerts a user has set up by going to that user’s Activity feed in People and filtering to Alert settings. All alerts that the user has manually opted into are recorded here. We have plans to follow up later in 2025 with additional functionality to add visibility into institution and user alert preferences.

If a user is in held status, will they still receive alerts?

Yes. In NetTeller, alerts only go out to users who performed the action. When a user is held, they cannot log in and as a result cannot perform any actions that would trigger alerts.

In Banno, when an action is taken within a business, any user with appropriate permissions and who has opted into an alert will receive the alert. While held users wouldn’t receive alerts for their own actions, they would receive alerts for actions taken by other users of the business.

If a user has hidden an account in Banno, will they still receive alerts for that account?

Yes, alerts do not consider the hidden status of the account.

Are Positive Pay exception alerts per exception or one per day?

One alert will be generated per exception for each NetTeller ID associated with the account for the exception item. In short, it behaves as it does today.

If a customer is still set up for NetTeller alerts, will they receive duplicates?

No. Once the migration is complete, alerts will stop being sent through NetTeller and only be sent through Banno. Users do not receive duplicate alerts.

Will the Positive Pay ending time alert be sent to those who have already worked their exceptions?

No. Users will only receive alerts if they have outstanding exceptions to review.

Can an institution choose which customers receive forced alerts?

No. Alerts can currently only be set to be forced for the entire institution and cannot be customized per user.

How can an institution see what alerts have been sent to users?

Institution employees can see which alerts have been sent to users by going to the user’s profile in People and navigating to the Messages tab.

If an institution has a feature turned off (such as ACH), how can they turn off the corresponding alert permission?

At this time turning off the specific feature alert permission is not possible. This willl be addressed in the near future.

Will the netpar settings for Positive Pay still be respected?

Yes, the netpar settings for Generate PosPay Exceptions Alert once per day and Send alert no. of hours prior to NT ARP/Pos Pay end time are respected.

Users are not receiving alerts when features are turned on/off for a user or when the alert permissions are changed.

This is a known issue that will be addressed in the near future.

Will custom alerts be sent through Banno?

At present, custom alerts will continue to be sent through NetTeller. Institutions with custom alerts must leave the CM SSO enabled for users to subscribe to those alerts.

Several of the new alerts are missing data that previously was included in the alerts.

This is a known issue that will be resolved in a future update. The alerts impacted are:

ACH batch about to expire
ACH batch has expired
ACH batch about to be initiated
Incoming ACH EDI