Business Alerts
Alerts are important to keep in tune with your online banking, but this goes double for business accounts. Knowing when money is moving, when balances hit specific thresholds, when permissions have changed, and more are vital to running a healthy business. Banno Business offers a suite of valuable alerts to help you stay in touch with everything happening in your business, all from the familiar space of your banking apps.
Banno Business alerts requires no additional contract for Banno Business banks, as both NetTeller and Banno send alerts over Enterprise Notification System (ENS). However, with the migration to Banno Business alerts, we will enable Text, Email, and Phone delivery options for all alerts, which may differ from the global settings your finanicial institution had established in NetTeller.
If your financial institution wants to disable Banno Business alerts at the global level, please submit a support ticket via the ForClients Portal.
How does it work
Native alerts with Banno Business function very similarly to NetTeller alerts. Alerts are sent to users who have subscribed to the alert or had it forced by their financial institution. However, with Banno alerts, when a user is subscribed to an alert, the user will be notified whenever anyone in their business takes that action. For example, if a user is subscribed to the Initiate ACH batch alert via email, they will receive an email alert every time an ACH batch is initiated by any user within their business.
Configuring alerts for your institution
Every alert can be turned on/off, and each delivery method (email/SMS/push) can be configured according to the following options:
- Available but off by default. Users will need to opt-in to receive the alert via this delivery method.
- Available but on by default. Users will automatically receive the alert once they have the appropriate permissions but can opt-out.
- Forced. All users with the appropriate permissions will receive this alert. Users cannot opt-out.
- Unavailable. The delivery method or alert is completely unavailable to users.
Unlike NetTeller alerts, Banno alerts are not controlled by the settings in NETPAR > Option 30. To see or change how alerts are configured for your institution, please submit a support ticket so our team can assist you. When requesting a change, please include which alert and delivery method you wish to change as well as the new value you want to use. We are still working to expose the controls for alerts in People, and we will announce the release of this functionality once it’s ready.
Configuring alerts for users
For business users to subscribe to an alert, both the business and user must have the appropriate permissions. An institution employee will first need to enable the Alerts feature for the business in People. Once this step is complete, either an institution or business administrator will need to enable the Alerts permissions for the user. Each feature has its own corresponding alert permission. Business administrators can monitor activity on their accounts without requiring them to also have permissions to perform every action; this is possible because the permissions for alerts are not tied to the features that they support. That ensures that users can be granted access to a category of alert, without having access to the corresponding feature. For example, a user can have the Positive Pay alerts permission without also having access to Positive Pay.
Once users have been granted the proper permissions, they can manage their own alerts preferences on Settings screen. Each alert can be delivered via email, SMS, or within the app itself. Currently, each user must directly control which alerts they receive. We are still working to expose these controls in People.
To see which alerts a user has subscribed to, authorized personnel from your financial instiution can navigate to the user’s profile in Banno People, where they can click Activity and filter by Alert settings.
Previously in Banno, cash management users were shown the organization’s phone number by default. With the release of the feature allowing business users to edit their own user details, the display of the organization’s phone number was removed. As a result, if a business user has not entered a personal phone number (in either NetTeller or on the Settings > Profile screen in Banno), no phone number is displayed – therefore, their alerts cannot be sent. Once the user adds a personal phone number, they should receive alerts as expected.
Specific alerts for each category are described in the subsections below.
Alert types
There are currently six categories of alerts available, and each category is described below.
General alerts
The following alerts are available for both retail and business users:
- Certificate matured
- The fixed term for the CD account has ended, and the principal plus accrued interest is now available to be withdrawn or reinvested.
- Insufficient funds
- A transaction was not completed due to a lack of funds in the selected account.
- Loan matured
- A loan has matured and all final payments are due.
- Incoming ACH credit
- An ACH transaction is moving money into one of the user’s accounts.
- Incoming ACH debit
- An ACH transaction is moving money from one of the user’s accounts.
- Incoming wire
- A wire transfer is preparing to credit one of the user’s accounts.
- New statement available (Non-ESI customers only)
- A new statement is available for one of the user’s accounts.
ACH alerts
In order for a user to have access to ACH alerts, either an institution admin or a business admin will need to grant the user the ACH alerts permission within User management.
- ACH batch uninitiated
- A previously initiated batch has been cancelled.
- ACH EDI
- An ACH EDI payment is incoming.
- ACH batch initiated
- A scheduled batch has begun processing.
- ACH batch processed
- An initiated batch has successfully completed processing.
- Recurring ACH batch about to be initiated
- A scheduled recurring batch is scheduled to initiate.
- Recurring ACH batch not initiated
- A scheduled recurring batch was not initiated when scheduled.
- Recurring ACH batch is about to expire
- The set expiration for the ACH batch is coming soon. The amount of time before this alert fires is set at the core level.
- ACH batch updated
- A scheduled ACH batch has been altered in some way.
- ACH batch pending approval
- A scheduled batch is ready for approval to proceed through processing.
Wires alerts
In order for a user to have access to Wires alerts, either an institution admin or a business admin will need to grant the user the Wires alerts permission within User management.
- Recurring wire not transferred
- A recurring wire transfer was not completed as scheduled.
- Recurring wire expiring soon
- The set expiration for the wire is coming soon. The amount of time before this alert fires is set at the core level.
- Wire ready for approval
- A scheduled wire transfer needs approval to continue processing.
- Wire transfer updated
- A scheduled wire transfer has been edited.
- Recurring wire expired
- The set expiration date for a wire has passed.
- Recurring wire to be transferred
- A recurring wire transfer is scheduled and preparing to process. The amount of time ahead of the transfer that this is fired is set in the core.
- Wire transferred
- A scheduled wire transfer has completed.
Positive pay alerts
In order for a user to have access to Positive pay alerts, either an institution admin or a business admin will need to grant the user the Positive Pay alerts permission within User management.
- Pos Pay review time ending
- The window for a company to review and approve or reject checks presented for payment, against a list of checks they’ve issued, is closing.
- Pos Pay exceptions
- One or more checks do not match the information provided to the bank and require a manual decision on whether to honor or reject the payment.
- ACH exceptions
- An ACH transaction has encountered an issue and requires a decision on how to proceed.
- Unmatched reconciliation item
- A transaction could not be automatically reconciled and needs attention.
Business management alerts
In order for a user to have access to Business management alerts, either an institution admin or a business admin will need to grant the user the Business and user alerts permission within User management.
- Business email address changed
- The configured email address for the business account has been modified.
- Business phone number changed
- The configured phone number for the business account has been modified.
- Business user permissions changed
- The user’s permissions have been changed.
FAQ
For a full FAQ on Alerts functionality, see our Banno Business FAQ.