Banno Admin Authentication

As of October 27, 2025, Banno Admin will use Jack Henry Identity for enterprise user authentication.

This means that when enterprise users go to login.banno.com, they will be redirected to login.jackhenry.com and prompted to authenticate themselves using their existing credentials. After logging in successfully, enterprise users will be automatically taken to Banno Admin, with no further changes to their access level or application experience.

Please note, if an enterprise user attempts to log in directly from the login.jackhenry.com URL, they will still be able to log in successfully, but they will not be automatically redirected to Banno Admin upon successful authentication – they will just see a page with their profile and security information. Instead, enterprise users will need to start at the login.banno.com URL, be redirected to login.jackhenry.com, and then authenticate themselves before being properly redirected to the Banno Admin interface.

Please see our Jack Henry Identity documentation for more information about specific security requirements and product functionality.

Two-factor authentication (2FA)

Within Banno Admin, authorized personnel can manage your institution’s 2FA settings for end users. Because updating 2FA methods is considered a high-risk action, enterprise users must belong to a group with 2FA enabled before they can manage 2FA settings at the financial institution level.

For enterprise users, Jack Henry Identity requires 2FA, but they will still have the option to select Remember this computer/device upon login.

Session timeout

For more information on enterprise session timeouts, see the associated documentation page.

Session logging

Each time a user attempts to log into the enterprise platform, the attempt is logged in History. Certain actions done by authenticated users are also logged in History.

Account lockout

Please see Jack Henry Identity documentation for account lockout details.

Account inactivity

Please see Jack Henry Identity documentation for account inactivity information.