Jack Henry Wires Settings

Every financial institution is different and will have their own way of doing things. With the settings within Jack Henry Wires, your financial institution can configure institution-wide settings like fees, email notifications, and more.

If you’re looking for information on how to grant user-level permissions for enterprise users within Jack Henry Wires, please see our Users & groups page.

Fee management settings

Wire fees are applied as a flat fee to all wires regardless of the wire amount. However, you do have the option to configure your default fees and give employees permission to override fees on a case-by-case basis.

How to configure wire fees

To set wire fee amounts, select the settings icon and then navigate to Fee management. From there, you can set wire fee amounts for the different wire types: Regular Outgoing wires, Regular Incoming wires, Return Incoming wires, and Return Outgoing wires. For each of these wire types, you may also designate whether an officer is required to override the wire fee.

Note: Only admins can set default wire fee amounts. Employees with only the Fee control permission can override default fees but cannot set default fees themselves.

How to override a fee

To override a fee, you must have the Fee control permission. Select a wire and go to:

View Details → Fees → Override Fee

Then enter the override amount, officer name, and return reason and select Submit.

Email notification settings

The email notifications setting allows you to send emails to your end users when their wire transfers are completed. Email notifications can be configured for both outgoing and incoming wires.

How to set up email notifications

From the settings icon , go to Email notifications. Add a new account you want to set up notifications for by selecting the + button and then enter the Account ID, Customer name, and Account description and select Save. If the account already exists, select the account from the Accounts menu to configure its notification settings.

Once an account is selected, you can add in the accountholder’s preferred email address and select whether you want them to be notified for inbound wires, outbound wires, or both, and select Save to complete.

Wire approval settings

This setting allows you to choose how many approvers a wire must have.

From the settings icon , go to Wire approval. Enter the number of approvers required for both incoming and outgoing wires and select Update when you’re finished.

Disclaimer settings

This setting allows you create a custom disclaimer that will appear on the printed signature form for an initiated wire.

From the settings icon , select Disclaimer and then add in whatever text you’d like your end user to see when they sign the wire signature form.