Jack Henry Wires Settings

Every financial institution is different and will have their own way of doing things. With the settings within Jack Henry Wires, your financial institution can configure institution-wide settings like fees, email notifications, and more.

If you’re looking for information on how to grant user-level permissions for enterprise users within Jack Henry Wires, please see our Users & groups page.

Fee management settings

Wire fees are applied as a flat fee to all wires regardless of the wire amount. However, you do have the option to configure your default fees and give employees permission to override fees on a case-by-case basis.

How to configure wire fees

To set wire fee amounts, select the settings icon and then navigate to Fee management. From there, you can set wire fee amounts for the different wire types: Regular Outgoing wires, Regular Incoming wires, Return Incoming wires, and Return Outgoing wires. For each of these wire types, you may also designate whether an officer is required to override the wire fee.

How to override a fee

To override a fee, you must have the Fee control permission. Select a wire and go to:

View Details → Fees → Override Fee

Then enter the override amount, officer name, and return reason and select Submit.

Email notification settings

The email notifications setting allows you to send emails to your end users when their wire transfers are completed. Email notifications can be configured for both outgoing and incoming wires.

How to set up email notifications

From the settings icon , go to Email notifications. Add a new account you want to set up notifications for by selecting the + button and then enter the Account ID, Customer name, and Account description and select Save. If the account already exists, select the account from the Accounts menu to configure its notification settings.

Once an account is selected, you can add in the accountholder’s preferred email address and select whether you want them to be notified for inbound wires, outbound wires, or both, and select Save to complete.

Wire approval settings

These settings allow you to determine how many approvers a wire must have based on its amount and allow you to dictate if wires within a certain threshold require approval from specific roles – such as admins – at your financial institution.

Creating approval rules

You can manage these settings from the settings icon under the Wire approval option. You can choose to either edit or delete existing approval rules or add a new rule with the + Add approval button. When editing or creating a rule, you must specify if it applies to outgoing or incoming wires. Each rule also has an amount threshold that must be entered ($0.00 is an option if you want the rule to apply to all wires). When a wire meets or exceeds the amount threshold, it must receive the number of approvals determined by the approval rule. For example, if you create a rule that all wires $5,000.00 or more must have three approvals, then a $5,000.00 wire would require three authorized employees from your financial institution to approve it.

You can also determine if a wire needs to be approved by people with certain roles at your financial institution. For example, you could create a rule that says a wire needs two approvers that belong to a wire admin group. Any employee within the wire admin group can approve the wire, but if an employee is not part of this group, they cannot approve it. These groups and the permissions associated with them can be created and managed within Users & Groups. Once you have created your groups and assigned employees to the appropriate group, you can use the dropdown menu under the Group Name column to specify which group must have one of its members approve the wire. The dropdown menu will be autopopulated with groups you have already created within Users & Groups.

Conflicting approval rules

The system will not allow you to create a new rule if there is an existing rule for that type of wire (i.e. incoming or outgoing) with the same amount threshold. For example, if you tried to create a rule that outgoing wires $2,000.00 or more needed two approvals but there was already an existing rule that said outgoing wires $2,000.00 or more needed one approval, you would get an error message saying Wire limits conflict. This restriction does not apply however if the wire type is different, meaning you can have a rule for incoming wires and a rule for outgoing wires that share the same amount threshold.

In the event that you set up overlapping rules, the system will apply the more restrictive rule. Say you have one rule that says outgoing wires $0.00 or more must have one approver but you also have another rule that says outgoing wires $100.00 or more need zero approvers. If you send a $100.00 wire, the system will apply the more restrictive rule and require one approver.

Disclaimer settings

This setting allows you to create a custom disclaimer that will appear on the printed signature form for an initiated wire.

From the settings icon , select Disclaimer and then add in whatever text you’d like your end user to see when they sign the wire signature form.