Jack Henry Wires

There’s a lot that goes on behind the scenes before a wire can make it to its final destination. Jack Henry Wires aims to make this process as seamless as possible for your financial institution so you can boost efficiency, stay secure and compliant, and most of all, focus on serving your accountholders.

Sending an outgoing wire

From the Wires screen, you can select Create → New Wire to start an outgoing wire draft.

Then enter the required fields in the Transfer, Debtor, Creditor, and Creditor agent sections before sending the wire. There are optional postal fields presented throughout these sections and an Other section with more optional fields, but it is up to your financial institution to determine which optional fields you wish to enter.

Transfer fields

Enter the wire type (PACS.008 for accountholder wires or PACS.009 for financial institution wires) and wire amount to complete the Transfer section.

Debtor and creditor fields

These fields give information about the person sending the wire (debtor) and the person receiving the wire (creditor). The following fields are required for both the debtor and creditor, but there are additional postal fields you may enter if desired.

Required:

Account
Name
Town name (city)
Country

Note: Country subdivision (state), street name, and postal code are also required for wires greater than $3,000.01. This applies to outgoing wires as well as drawdown requests.

FIND ACCOUNT AND FIND CREDITOR
If the debtor or creditor has previously sent or received a wire from your financial institution, you can automatically input their information into the required fields by selecting Find account in the case of a debtor or Find creditor if you are searching for a creditor.

You must enter either the account number or last name when searching for a debtor’s account. When searching for a creditor, you can search by first or last name. Once you have found the person you are looking for, you can select them from the search results and their information will auto-populate into the required fields.

Creditor agent fields

This information is about the financial institution receiving the money on the creditor’s behalf.

Required

Member ID (routing number) of the receiving financial institution
Financial institution name

FIND INSTITUTION
You can select the Find institution button next to the creditor’s agent fields and search by partial name, routing number, or city. Once you select a financial institution, their information will auto-populate into the required fields below.

Once you have completed all the required fields, you can either Save as Draft to send the wire later or you can Create Wire, which will put it in the Processing status where it then must be approved and pass various wire checks.

Instructed agent fields (optional)

This optional section can be toggled on should the creditor’s financial institution (i.e. creditor agent) differ from the financial institution receiving the payment instructions (i.e. the instructed agent). In most cases, the creditor agent and instructed agent are the same, but if they are different, turn on the toggle that says Instructed agent differs from creditor agent and enter the instructed agent member ID.

Drawdown requests

Drawdown requests are often used for payroll or business-to-business transactions and they allow your financial institution to request a wire from another financial institution on behalf of your customer or member. The debtor will be the person or entity you are requesting the money from and the creditor will be the person or entity receiving the money.

Staff at your financial institution with the proper permissions can create a drawdown request from the Wires screen *under *Create → Drawdown Request to start a drawdown request draft. From there, you must enter the following fields:

Required Transfer fields

Amount
Requested execution date

Required Debtor and Creditor fields

Member ID
Account
Name
Town name
Country

Wire drafts and templates

If you create a wire, but aren’t quite ready to send it yet, you can either save it as a draft or as a template and come back to it at a later date. The difference between a draft and a template is that wire drafts will be removed from the draft state when a wire is created from them whereas a wire template will maintain all its information in a draft state even after a wire is created from the template.

Selecting a draft from the Drafts screen will allow you to update its information, delete the draft, save it as a template, or create a wire from the draft. Selecting a template will show all the same options, with the exception of Save as Template because the wire is already in a template state.

Copying a wire

Copying a wire is a great way to quickly create a wire draft for a wire that might not have a pre-existing template but is similar to another wire you’ve sent. For example, maybe you know an accountholder has two wires being sent to the same person one week apart. Rather than creating two identical wire drafts, you could simply copy the first wire to a new draft.

To copy a wire, select a wire with a Complete or Processing status, go to General actions, and then select Copy to new to start a new wire draft. The new wire draft will be an exact copy of the original wire that you can modify as needed before sending it for processing.

Wire statuses

There are three different statuses an outgoing wire can have. You can easily view and filter by statuses from the Wires screen.

Processing: The wire has been created but has not passed all the necessary checks.
Complete: The wire has passed all necessary checks and funds have successfully been transferred.
Rejected: The wire has not passed the necessary checks.

Wire checks

For a wire to be completed, it must pass the following wire checks. To see where an individual wire is at in the wire checks process, select the wire and choose View Details. If you want to see multiple wires at once that are in a specific phase of the wire checks process, you can filter by Approval status, OFAC status, Account validation status, UETR, Fed send status, or Money movement status. Each wire check will show a status of either In process, Passed, Not Passed, Bypassed, or Canceled.

Approvals: By default, two employees at your financial institution must approve a wire, but this requirement can by configured by your financial institution. Once a wire receives the necessary approvals, it will show as Passed.
Account validation: The account ID provided must be valid and there must be enough funds in the account to cover the wire.
OFAC: Jack Henry Wires utilizes Jack Henry’s Sanctions Screening product, which integrates with various OFAC providers. These providers handle the OFAC checks on the wire and Jack Henry Wires will return a Passed or Not passed value. (Note: OFAC results can also be added manually in Jack Henry Wires if your OFAC provider is not currently supported.)
Money movement: The wire must be successfully posted to the proper account in the core system.
Fed send: Fed send status denotes where a wire is at in the process of being sent to the Federal Reserve. Once all other checks have passed and it is ready to be sent to the Federal Reserve, the wire will show as In process. It will show as Passed when the wire has been sent to the Federal Reserve. If the wire fails, it will show as Not passed and if the wire transaction is not able to be sent to the Federal Reserve, then it will show as Bypassed.

If at any point you want a wire to undergo these checks again – say if an end user didn’t pass account validation the first time due to not having enough funds and now they have the funds in their account – you can retry the checks by selecting the Retry checks option from the wire’s General actions dropdown.

Wire approvals

Once an outgoing wire has been created, it may need to be approved by someone else at your financial institution depending on your wire approval settings. The approver must have the necessary permissions within your financial institution to approve wires and the wire must not exceed their approval velocity or amount limits.

Wires awaiting approval can be found on the Wires screen under Approval Required. From there, an approver can either select an individual wire to approve, search for a wire, or filter by date, amount, status, or UETR.

To approve a wire, select a wire and go to:

View Details → Wire checks → Approve

From there, you have the option leave a comment before selecting Approve or Reject.

Signature forms

If you want to provide the customer or member with a signature form after a wire has been created, select the wire, then go to View Details → General actions → Print.

The form will then be downloaded to your device as a .pdf file for you to print or send to the debtor.

Wire rejections and returns

From the Wires screen, filter by status to see all wires under Processing. Only wires in the Processing status are eligible to be returned or rejected. If you’re looking for a specific wire, you can filter even further by date, amount, or UETR.

Select the wire you want to return or reject, go to General actions, and select Return wire or Reject wire from the dropdown menu and confirm your decision. For returned wires, you can submit a return reason code and any additional information if applicable.

Wire files

Through the Files tab, you can see recent files, upload incoming wire files, and download outgoing wire messages.

How to upload an incoming wire file

To upload an incoming wire file, navigate to:

Files → Incoming → Upload incoming file → Select and open the file you want to upload → Submit

After your wire file has been submitted, its status will display as either Processing, Processed, or Errors, which means that the file is being processed, has been successfully received, or encountered errors that prevented it from being processed.

How to download an outgoing message file

To download a file of an unsent outgoing wire message, go to:

Files → Outgoing → Select files → Download

The files will download as plain text files and can be found in your downloads folder.