Messages
Banno’s messaging functionality allows you to send institution-level messages, or messages to specific segments of your end users. It’s pretty simple, but it’s packed with options to make the most of your messages.
How it works
- People
- Messages
Navigating to the Messages screen displays all messages you’ve created by title and description, as well as their status and their last updated date. Clicking a message allows you to edit messages via the same view as creating a new message.
Creating a message
Selecting either an existing message or the Create message button takes the user to a message screen with the following components.
- Subject
- The subject for the message, which end users will first view when receiving a message.
- Recipients
- The segment to which the message will be distributed. By default this is set to All users, but this can be set to any segment you’ve created. Below the drop down, there is also an option to + Create new segment
- Deep link button
- The deep link that the message sends end users to. This includes options including features in the app (Travel notices, Settings, etc.) and external applications, such as SSOs. These deep links are the same that are utilized in Banno Marketing.
- Message
- The message can be created via this editor, with a full range of text editing features. The message can also viewed via the preview link, allowing the user to see both Android and iOS views of the message.
Message settings
- Schedule message
- The user selects the date and time to send the message, or selects the Send now checkbox.
- Message expiration
- The user selects a date and time for the message to expire, or selects the Does not expire checkbox.
- Send a push notification
- Selecting the Send notification checkbox sends a push notification to end users when the message is sent. This respects the quiet hours 11pm to 7:30am central time, and messages sent during these hours will be delivered after 7:30am. Custom push notification can be set, and can contain up to 150 characters.
Promoted messages
The Message placement option provides methods to ensure your messages are seen front-and-center for your end users. Rather than appearing in the normal app flow, promoted messages can appear in the following locations:
- Pop-up
- The message appears in the bottom right corner of the dashboard. While the end user can continue using the app normally, this message will remain until dismissed.
- Interstitial
- The message appears as an overlay on the screen and must be dismissed before the end user can continue using the app. As this is the most disruptive placement for messages, it’s recommended to be aware of the customer impact of displaying an interstitial message.