Tap2Local Evolution

The Tap2Local offering is undergoing a strategic evolution to enhance how our financial institutions engage with their local communities. To ensure a smooth transition and allow users to maximize these new capabilities, Jack Henry is rolling out these enhancements across a series of updates.

The sections below provide an overview of the new and upcoming enhancements to the Tap2Local experience.

We’re building fast and continually shipping new features to support this innovative solution. Like most things, delivery targets are subject to change, but we’re excited to give you a glimpse ahead!

Sole proprietor enrollment access

Shipped

Released for banks in mid-December, this enhancement expanded Tap2Local eligibility to include sole proprietors who use a consumer account for their business. By allowing our financial institutions to select which specific account types, identified as “class codes,” count as business accounts – we’ve removed the barrier for micro-businesses.

**Figure 1:** Screenshot of the *Sole proprietor account codes* settings that financial institutions can select for consumer accounts. This is available on the *Tap2Local settings* screen in Banno People.

Note that we will release the same functionality for credit unions soon.

Merchant Support via Conversations

Shipped

Included in Banno Mobile 3.31 on both iOS and Android, this enhancement streamlines the support experience for local merchants by bridging the gap between Banno and Moov’s support systems. Financial institution administrators can now submit specialized support tickets directly within Banno Conversations.

**Figure 2:** As seen in this example image, finanical institution personnel can now create a Moov case for situations that require input directly from the Moov Support team.

The Merchant Support experience will continually improve, and we will preview other upcoming enhancements below.

Product Catalog

Shipped

Released with Banno Mobile 3.31 on both iOS and Android, the Product Catalog for Tap2Local merchants transforms the Tap2Local experience from a simple keypad terminal into a robust point-of-sale solution. By introducing a Product Catalog, merchants can now manage their entire inventory within the app, complete with name, base price, descriptions, categories.

**Figure 3:** Example screens from the Tap2Local Product Catalog experience for merchants.

As previewed in Figure 3 above, the Product Catalog is integrated seamlesslly into the merchant’s payment flow, allowing them to add products to the cart directly. Upcoming enhancement plans include further streamlining the Product Catalog setup.

Create, Send, and Track Invoices

Building

This feature will help businesses streamline their billing by allowing merchants to create, customize, and send invoices directly to their clients, replacing fragmented third-party tools with an all-in-one workflow.

**Figure 4:** Screenshot of the *Invoices* dashboard screen that merchants can use to manage their invoices. This is available on the menu dropdown in the Tap2Local app.

Add & Assign Customers

Building

This update introduces a customer management tool that allows merchants to build and maintain a centralized “source of truth” for their clientele. By creating integrated customer profiles, merchants can now instantly link specific transactions and conversations to the right person.

**Figure 5:** Screenshot of the *Customer detail* screen that merchants can reference to link transactions and conversations to the right person.

Add Notifications & Notification Settings

Building

This update will introduce a notification system and customizable settings suite, giving merchants real-time oversight of critical business activities. Alerting options will include:

Enrollment alerts
Transaction and payment link alerts
Disputes
Settlement alerts
Tap2Local service updates
Document availability

Allow Merchants to handle exceptions in enrollment

Planning

This feature will introduce a self-service resolution path for merchants during the onboarding phase, reducing the time it takes to move from application to active payments. By integrating real-time status messaging with the upcoming notification system, the platform will identify specific data inaccuracies and guide the merchant directly back to the necessary corrections.

Send payouts from Tap2Local

Planning

This feature will introduce a payout capability directly within Tap2Local, leveraging the high-speed Jack Henry Rapid Transfers rails to provide merchants with instant access to their funds. This update will allow financial institutions to position themselves as the central hub for their merchants’ complete money movement needs, both recieving and sending.