Self-service settings
When people use your online banking and apps, they want to be able to change their profile information quickly and on their own. Luckily, Banno offers various self-service settings to help them be more independent and decrease the number of steps needed to change their information.
Profile photo
- Settings
- Profile
To make banking personal and humanize a digital experience, end users can add a profile photo. They can take a photo or add a photo from the camera roll/files, as well as crop the image. This profile photo appears in Banno People, Banno Support, Banno Online, and Banno Mobile.
Change address
- Settings
- Profile
End users can request a change of address, which sends form data to a new unread conversation in Banno Support. Your institution manually updates addresses in your system, but the end user has an easy, self-service way to initiate this request.
Your institution must have Conversations enabled to support this feature.
Change username
- Settings
- Security
Your end users have the power to update their usernames. Because changing a username is considered high risk, end users must enter their password when making this change. Once the username is changed, an email is sent to the email address on file and an activity event is recorded in Banno People.
This feature isn’t available for Cash Management users.
Change email & phone (updates core)
- Settings
- Profile
This feature allows your end users to make real-time updates to contact information. Both the email address and phone number changes update the core. If you have EPS, Banno syncs the email with EPS.
This feature isn’t available for Cash Management users. Changes don’t affect the email or phone number used for two-factor authentication.
Forgot username and password
Recovering a username and password is made easy by selecting Forgot? on the sign-in screen. End users must provide their Social Security Number and account number to recover their username or password. They might also be asked to provide a phone number.
This feature isn’t available for Cash Management users. Accounts that are frozen/locked can’t be recovered for security reasons. End users must reach out to your institution to be unlocked in Banno People.
When an end user wants to use an Intuit product, such as QuickBooks, Direct Connect provides an easy connection option while adding additional security by requiring a two-factor authentication to use. This change requires authorizing specific connections to their accounts, while blocking any unauthorized connections, which helps improve security for the end user and your financial institution.
How it works
End users configure connections themselves via their Direct Connect-compatible app and Banno Online.
If any end user is already utilizing an impacted application, they need to authorize their connections again once this feature goes live. The how-to guide linked above includes detailed instructions for end users to configure Direct Connect. We encourage institutions to use similar instructions to end users.
Customer communication
Before going live with this feature, we recommend you let your customers know in advance. We’ve included a sample message below that you can use as written or tailor to your needs. Feel free to copy our instructions if you would prefer not to include a hyperlink in your messaging!
Attention, all Intuit users! If you use an Intuit desktop product such as QuickBooks or Quicken connected to your account, we’re making a security update that will require user action. The new security feature allows you to authorize specific connections between your Intuit desktop app and your accounts while adding two-factor authentication to your account.
For added security, {Bank Name} will be enabling this feature soon. Once enabled your connections from the applications mentioned above will cease to connect. See the instructions for setting up Direct Connect for more information.
FAQ
- Why would an end user be unable to see their connected application in Banno?
- There are three main reasons why applications might not appear in Banno Online:
- The end user has not completed the process to connect their account, as outlined in the how-to guide above.
- The end user is using a web browser version of their application. Web versions of Intuit applications are not supported by this feature.
- The institution is not yet configured for this feature. Institutions should submit a report ticket to complete their configuration.
Travel notices ensure uninterrupted use of cards while traveling domestically or internationally. Sharing trip details such as location, start date, and end date in advance with institutions through a travel notice prevents frozen cards, which can happen with a purchase made outside of a normal location.
How it works
Through advancements in chip card technology and fraud prevention capabilities, most fraud prevention departments already know when people are traveling. However, travel notices add an additional layer of accuracy, ease stress in relation to travel, and reduce support time.
Travel notices are available for SilverLake and CIF 20/20 financial institutions with the CPS debit card platform and JHA’s Fraud Center. If your institution uses a third-party switch (not PowerLink), the travel information is only informational and isn’t monitored for fraud.
Your institution can enable travel notices in Banno People within the Card management option on the Permissions menu. This feature is tied to the card management ability. If card management is disabled, travel notices are hidden for the end user. Once both Card management and Travel notices are enabled, your institution can select Add travel notice to add a notice for an end user. Once notices are added, your institution can edit or delete them from Banno People.
Adding and modifying travel notices
- Settings
- Travel notices
End users can set travel notices in a matter of minutes by selecting the destinations, dates, and cards they are going to use. They can select more than one card on a single travel notice to ensure that all cards used for that trip are covered. An email is sent to end users when they add a travel notice. Once travel notices are added, end users can edit or delete the notices.
If no cards are available or if a card is in a hot or inactive status (but not currently set up with a travel notice) and there are no other active cards, no available cards appear.
Inactive cards
When setting up a travel notice, inactive and hot cards are hidden from the list of available cards. If a card with a travel notice on it becomes inactive, the travel notice stays in the list on the Travel notices screen, but the status updates. End users can’t change the destinations or dates for inactive cards, but they can delete them.