Support Sign in

Jack Henry Rapid Transfers - Frequently Asked Questions

Learn more about the latest with Jack Henry Rapid Transfers by browsing our most-asked questions and answers.

Is there an implementation playbook available for my financial institution to get started?
Yes, there are onboarding guides to assist with implementation, available through the For Clients Portal.
Which cores will be supported for Jack Henry Rapid Transfers?
All four Jack Henry cores are supported. All the onboarding prep documentation can be found in the “Moov and Jack Henry” section on the For Clients portal. To get started, open the guide for the institution’s respective core.
Is Banno Business necessary to get access to Jack Henry Rapid Transfers?
No, Jack Henry Rapid Transfers is available for both retail and business customers.
What type of transactions can be made?
Jack Henry Rapid Transfers is for me-to-me transactions only, for example:
  • Transferring emergency funds
  • Moving funds between a pre-paid debit card and bank account
  • Transferring funds between personal bank accounts.
What’s the difference between push to card and pull to card?
A push-to-card transaction means the user is pushing a payment out of an account, a pull-to-card transaction is pulling money from an external debit card into the account.
How is this different from products like Venmo or CashApp?
Jack Henry Rapid Transfers offer near-instant “me-to-me” transfers for funding the user’s bank account or for sending money to one of their external accounts - all from their primary digital banking app.

Venmo, CashApp, and Zelle® are peer-to-peer payment platforms designed to send money from one person to another, and such payments do not constitute a rapid transfer.

Does Jack Henry Rapid Transfers support real-time payments (RTP)?
No, we are not utilizing RTP for Jack Henry Rapid Transfers.
What about cross-border money movement?
This feature supports domestic me-to-me transactions only. However, this capability is being discussed as we acknowledge the challenges this presents for end users.
What happens if there are insufficient funds for a payment?
If funds are not available, the payment will fail instantly.

Note: ACH transfers can fail for various reasons, many of which aren’t known until the funds are collected by the originating financial institution.

Is Jack Henry Rapid Transfers Capable of pulling funds from a pre-paid Visa/Mastercard?
It depends on the situation. Possible: If the card is a rechargeable pre-paid card with a cardholder name associated with it. Not Possible: If it is a single-user card without a name attached.
Can we block pre-paid debit cards from using Rapid Transfers?
Currently, there is no manual toggle to turn off pre-paid cards. However, only pre-authorized reloadable cards with an associated name are allowed; many standard pre-paid cards are automatically ineligible.
How can I handle exception items that might come from Rapid Transfers?
Jack Henry Rapid Transfers exception items can be managed within Jack Henry Exception Manager.
Where can I learn more about fraud and security?
For more information, refer to the Fraud and Security section of the Jack Henry Rapid Transfers Knowledge Base page.
Are there limits on transaction amounts or frequency for Jack Henry Rapid Transfers?
Moov has velocity limits by default; however, the financial institution has the flexibility to configure their own limits, including the maximum transfer amount and the number of transfers allowed per day.

More information is available on the Knowledge Base.

Are Jack Henry Rapid Transfers irrevocable?
Yes, as with other platforms offering similar services, once a transfer is sent, it is final and cannot be reversed.

Note: Outgoing OCTs (Original Credit Transfers) are considered irrevocable. However, AFTs (Account Funding Transfers) can result in chargebacks, which may impact the receiving financial institution. An incoming AFT can be disputed by the originating financial institution, so while the intent is finality, there are scenarios where reversals may occur.

Is it possible for verification to succeed for Rapid Transfers if the external card is in the name of a secondary account owner?
Our system will review more than just the name. As long as the secondary name is recorded within the card network file, the transaction should be approved.
Can Jack Henry Rapid Transfers be configured at the user level?
Jack Henry Rapid Transfers can be configured at the user level, but only for testing purposes or in response to fraud. The two use cases are: (1) enabling specific users before go-live to test functionality, and (2) deactivating a user suspected of fraud.
Is there a the Fraud Addendum available for Rapid Transfers regarding High Risk Actions?
For existing users, the Moov team reached out with an addendum. For new enrollments, the terms are already integrated into the platform agreement. For any questions, please contact Moov at compliance@moov.io.
How much will this cost financial institutions?
There are no direct costs to our banks and credit unions for this service.
What fees will the accountholders incur?
End-users will incur fees on “push-to card” transfers, at 1.75% or a $0.50 minimum per transfer. For “pull-from-card” transfers, end users will incur fees at 0.75% or a $0.50 minimum per transfer.
Are the fees for Rapid Transfers set by Jack Henry and/or Moov? Or can my financial institution decide the fees?
The fees are set by Jack Henry and are not available for revenue sharing; this structure is strictly to cover the cost of the service. We (Jack Henry) set the fees in tandem with Moov to ensure we mitigate the costs incurred by offering Rapid Transfers. It is a costly service, which is why the fees are necessary.
Where can we find due diligence documentation?
We’ve created comprehensive due diligence documents. Explore the full Jack Henry Rapid Transfers Due Diligence Documentation. Please open a support case for the password. In addition, Moov has created a Trust Center where financial institutions can access Moov’s due diligence documentation.
Do third-party/vendor resources have access to Moov’s network?
No, third-party vendors do not have access to Moov’s network.
Will any client data leave the United States?
No, client data does not leave the U.S.
Does Moov maintain a Data Loss Prevention (DLP) policy or cloud security policies?
Yes, Moov has both a Data Loss Prevention (DLP) policy and cloud security policies in place. Details can be found in the Moov Financial SOC 2 Type II 2024 audit report, available via Moov’s Trust Center.
Does Moov retain any of this information?
All data is securely stored on Moov’s cloud provider, Google Cloud Platform (GCP). This data is retained for a period of five years. The only exception is that we do not store end users’ debit card security codes, which are not retained when cards are added for use with Jack Henry Rapid Transfers.
How will this information be provided to Moov?
End-user data is provided to Moov via secure API integration with Jack Henry. Financial institution information is provided directly from the bank or credit union via Moov’s secure web portal, the Moov Dashboard.
Are we required to update our disclosures in order to use Rapid Transfers?
While not strictly required, many institutions choose to add product-specific disclosures to the institution-managed portion of their End User License Agreement (EULA).
Does Address Verification (AVS) check physical or mailing addresses?
The system verifies the address on file with the issuing bank. For most institutions, this is the physical address, though it can vary.
Will this data be gathered for reporting?
Yes, Jack Henry will collect all of this data within Jack Henry Data Hub (formerly known as Jack Henry Data Broker). Please note that data availability is subject to data pipeline timelines and a separate contract is required to enable this service.