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Enrolling in payments with iPay

When your end users want to pay a bill, they want to do it now. Lengthy enrollment processes, long approval times, or having to log into a different website to get set up isn’t an acceptable option for most end users. Luckily, whether they’re on Banno Mobile or Banno Online, enrolling in iPay payments is quick and simple, getting your end users in and out as quickly as possible.


Payment enrollment with iPay is available for institutions with the following features enabled:

  • Bill pay
  • iPay enrollment

In addition, the iPay SSO feature must be enabled and your end users must enroll using it in Banno Online if your institution has either of the following features enabled:

  • Bill pay terms and conditions
  • Challenge phrases

If either of these features are enabled, when a mobile end user navigates to the Payments screen with no enrolled accounts they’re be instructed to enroll using a desktop or laptop computer.

If you have questions about the status of these configurations for your institution, please contact your support representative.

How to enroll

  • Payments
  • Enroll

Enrolling is simple. When an end user navigates to the Payments page with no enrolled bill pay accounts, they are presented with a screen prompting them to click the Enroll button. After the request processes, the end user sees a success screen and a prompt to Add a payee.

If the end user declines to add a payee from this screen, they will be prompted again the next time they navigate to the Payments screen.

When enrollment fails

Sometimes an end user is unable to complete the enrollment process. If this occurs, they see one of the following messages.

No eligible accounts

If the end user has no eligible bill pay accounts, they receive a message informing them that we couldn’t find any eligible accounts and they’re presented the following options:

  • Start a conversation
  • Call us

We’re sorry

If we’re unable to determine why enrollment failed, the end user sees a generic “We’re sorry” message. They’re presented with the following options:

  • Start a conversation
  • Call us

View our How-to guide