Electronic Statements - Interactive™ (ESI)
When end users enroll to receive paperless statements and other documents, both you and they are on the way to better things—and fewer headaches. With no more shuffling through or losing papers, end users gain immediate access to secured, digital documents stored within their account. You also save on printing and postage costs, as well as offer end users a “green” alternative to traditional documents. Let’s start enrolling.
What’s so great about the native ESI integration?
We make enrolling in electric documents (eDocuments) pretty effortless for end users. If your institution has ESI, one of our primary statement solutions used by many other institutions, we offer configurations for both a native integration and SSO experience. Depending on your institution, you might use one configuration or a combination of both. What’s the difference? The native integration provides a superior and faster experience for end users to enroll and view account documents. We want the best for you and your end users, and a native solution built directly within Banno Apps provides just that.
How it works
Within Banno Apps, end users access the same launch points we configure for every institution’s statement solution provider.
Documents service agreement
When an end user selects a Documents launch point and they’ve yet to enroll, or they already enrolled but the Documents service agreement was updated, they’ll first need to Accept your institution’s terms and conditions. After accepting the disclosure agreement, the end user then views the enrollment status of their account(s).
Documents enrollment status
When an end user has never opted-in or they’ve unenrolled all accounts, a complete list of their accounts displays in a Documents enrollment status window. The end user then choose which accounts to opt-in and receive eDocuments. If they’ve already enrolled an account and they access Documents, only the individual account displays.
- This label displays to the end user at the top of the enrollment screen and also within individual accounts as a Documents card. This label isn’t configurable.
- Electronic documents
- This title displays to the end user and notifies them that they’re opting-in account(s) to receive digital statements instead of mailed paper documents. This label isn’t configurable.
- Description field
- This text explains what an end user is opting-in to do and is configurable during implementation. If you’re unsure what to say, here are some examples:
- Go green and receive your documents faster with eStatements.
- Stay organized. Go paperless and securely view, download, or print your eDocuments.
- Access your eDocuments anytime, anywhere. Securely view, download, or print your eDocuments in one safe spot.
- Notify at
- Notify at displays the end user’s email as it’s listed on the core. If your institution uses the native integration, a support user needs to update the recipient’s email on the core. If your institution uses SSO, the end user updates their address directly within that platform.
- Accounts to enroll
- A full list of the end user’s accounts displays, including each account name and the last four digits of the account number. For banking institutions, the end user can select multiple accounts at once.
- The Enroll button saves the accounts that the end user wants to receive digital statements for.
If the enrollment or updated enrollment is successful, a success screen displays to the end user, stating Enrolled. You can update these details in account settings. They will need to select the Ok button to acknowledge the save.
Following a successful save, the Documents screen displays a variety of eDocuments relevant to all accounts for the end user which can be filtered to include only certain accounts. When entering this view from a specific account, a filter for the selected account will be active by default.
Depending on the type of eDocuments your institution provides to end users, you can display up to three different types and configure the labels. Example labels include Statements, Notices, Taxes, etc. For each document type, a date dropdown displays.
When current Banno institutions begin using Documents, end users start building their online statement history after their enrollment—previous paper statements received by end users won’t display. End users can download individual documents or view them in the default file viewer on mobile. If there are no available eDocuments available for the selected account, type of document, or year, the end user sees a message stating No documents available.
When the end user is done reviewing or downloading eDocuments, they can return to the account details by selecting the back arrow icon on the Documents screen.
View or change the enrollment status & settings for individual accounts
Within each account’s Settings, the Documents section displays that account’s enrollment status and possibly additional settings.
- If an end user has yet to opt-in an account, this linked status displays to the end user. By selecting the Enroll status, the end user can begin the process of opting-in the account to receive digital statements and other eDocuments.
- If an end user has already opted-in an account, this linked status displays to the end user. By selecting the Enrolled status, the end user can begin the process of receiving mailed paper documents.
- Advanced settings
- If the ESI SSO integration is also configured, the end user views and can select Advanced settings. Within Advanced settings, an end user can view eDocuments, change their email, and add additional recipients to receive email statement notifications.
Within Banno People, your institution’s support users can view, filter, and download the same eDocuments that end user’s do within Banno Apps.
- Select an account
- View documents or Documents
- What functionality does the ESI SSO offer?
- Within the ESI SSO user experience, end users can view eDocuments, but also update their email address and add other email recipients to receive statement notifications. As we work to offer these features within the native ESI experience and move away from SSO, see our roadmap on For Clients for updated information.
- Can support users enroll end users?
- Support users can enroll on behalf of end users through ESI BackOffice. Banno People doesn’t offer this functionality.
- Can an end user view all of their accounts at once and choose which ones to enroll?
- When the end user enrolls for the first time, all of their accounts display. If they need to enroll additional accounts after the initial enrollment, they’ll need to do so within the individual account details. The only way to list all of the accounts again is to first unenroll every account and then start the enrollment process from scratch again.
- After an end user enrolls, when will eDocuments begin displaying?
- Starting with date an end user successfully enrolls, they’ll be notified by email as eDocuments are made available online by their institution.
- What if my institution supports Full Service Credit Cards (FSCC)?
- If your institution supports FSCC, you’ll need to continue using the SSO so that end users can access FSCC statements. As we work to offer this feature within the native ESI experience and move away from SSO, see our roadmap on For Clients for updated information.
- What happens to eDocuments if an end user closes the account?
- eDocuments are available for as long as the account is displayed in Banno Apps.
- How many accounts can an end user view documents for at once?
- By default, we display up to 20 accounts’ documents at a time. During your testing phase before going live with Documents, we’ll work with you to determine if your institution’s needs differ from the default.
- How do changes and releases to the ESI product affect it within Banno?
- This largely depends on the scope of the release, but generally changes made to the enrollment flow and email notifications will be noticeable to Banno users. Modifications to how NetTeller handles enrollment during login and listing documents typically will not affect Banno.