User Management for credit unions
Finances are often managed by different people at a business, all with various levels of responsibility. When a business leader needs to give account access to their employees, there are a wealth of entitlements and settings available to manage their permissions. With Banno Business’s User management, business admins can add new business users, edit details, and assign roles in Banno Online. They can also manage the overall permissions of business users, allow access to specific accounts, and control a business user’s permissions on an account-by-account basis.
- User profile menu
- Business management
- User management
In User management, business admins also manage entitlements and feature entitlements for members directly in the app, including:
- ACH
- ARP/Positive Pay
- Card management
- Stop payments
- Transfers
- Wires
With Banno Business, the company name displays alongside the business user’s name at the top of the Banno Apps dashboard and the user menu profile.
Enable and disable entitlement
In Banno People, your institution manages the User management entitlement for both the business and members of a business. You should ensure the entitlement is enabled for the business, as well as for business users who need access to Banno People.
Business
Banno People
- Users
- Business profile
- Permissions
Your institution enables and disables User management in the business’s profile. For members of a business that need access to the entitlement, you’ll need to enable it for the individual.
Member of a business
Banno Online
- Settings
- User management
- User profile
- Set permissions
- User management
A business admin can enable and disable User management in the member of a business’s profile. This permission should always remain disabled for business users in a User role. If User management is enabled by mistake for a business users with a User role, our security measures will still prevent them from accessing user management functionality. They can see and click User management in their Settings, but the screen remains blank.
Banno People
- Users
- Business user profile
- Permissions
- Organization user permissions
Your institution can enable and disables User management in the member of a business’s profile. This permission should always remain disabled for business users in a User role. If User management is enabled by mistake for a business users with a User role, our security measures will still prevent them from accessing user management functionality. They can see and click User management in their Settings, but the screen remains blank.
Businesses
Create
- People
- Users
- Create organization
Credit unions can create a business in Banno People. Before an institution admin can create a business, they need the Create everything permission enabled in the People section. The institution admin also needs the Symitar account number associated with the business.
After the institution admin clicks Create organization, the Create organization window prompts the institution to enter the 10 digit Symitar account number. If the Symitar account number is less than 10 digits, add zeros preceding the account number so that it is 10 digits (ex. 0000987654). Then, the institution admin confirms the account number and reviews the business’s details in the Create organization screen that can include:
- Business name
- Symitar account number
- Preference record username (created and assigned by Banno)
- Mobile number
- Address
If the business information is correct, the institution admin clicks Create. After the business is created, the institution admin cannot reverse or undo creating the business.
If the business details are incorrect, the institution admin clicks in the Create organization screen to edit the details. If the business has already been created, the institution admin is alerted and can click Go to profile to view the profile screen or to re-enter the Symitar account number.
When the business is successfully created, the institution admin automatically navigates to the business’s Overview profile screen that displays the business’s information. Institution admins can refer to Users and learn more about the Users and Permissions screens.
Business users
Profile
Banno Online
A list of all members of a business—including their name, role, and status—display on the User management dashboard. When a specific business user is selected, their profile information displays on a new screen and includes the following details:
- Avatar
- A profile image uploaded by the business user.
- Name
- The business user’s name is a maximum of 40 characters and editable by a business admin.
- Username
- The username is the name that a member of a business uses to login to the app.
- Role
- Roles only apply to what a business user can do within User management. The member of a business has an assigned role of Admin, Viewer, or User. A business user’s role can be changed by a business admin.
- Admin
- The Admin role gives a business user access to view or modify entitlements, set permissions for all business users, and manage business users (create, delete, etc.). They can also edit a business user’s profile details. Business admins cannot change their own roles; however, they can update a fellow admin’s role. User management must be enabled for each business admin.
- Viewer
- The Viewer role gives a business user access to view information in User management. They have the same access as a business admin, but they can’t edit entitlements or set permissions. This role is ideal for auditors your institution works with. User management must be enabled for each business viewer.
- User
- The User role is for business members whose jobs involve performing day-to-day banking activities that don’t require user management rights. They can move money based on their entitlements and permissions, but they don’t have access to use or view the User management screen.
- Status
- A business user’s status can be Pending or Active. The status changes from Pending to Active when they have been sent an invitation and completed enrollment.
- Pending
- The business user has yet to successfully complete the enrollment process and join the business. A business admin submitted the business user’s details—first and last name, email, and role—when they created the new business user. The business user may or may not have accounts enabled. To change from a Pending status to Active, they must create their login credentials and log in to the app.
- Active
- The business user successfully joined the business by completing enrollment.
- The business user’s email is a maximum of 80 characters and editable by a business admin.
- Business details
- The business name, address, phone number, and email. This information matches the details listed in the business profile.
Profile settings
Banno Online
- User management
- Click business user
- Settings
- Edit user
In the business user’s settings, a business admin can update or manage the following:
- Edit the business user’s details including name, user role, and email.
- Hold the business user’s account access.
- Send a link for the business user to reset their password.
- Delete the business user.
Banno People
- Users
- Business user profile
- settings
In the business user’s settings, an admin user can update or manage the following:
- Edit the business user’s preferred name. Currently, we strongly recommend against adding or using a preferred name.
- View support cases related to the business user.
Role comparison
A business user’s role can be updated in their profile settings. The following table helps familiarize business users with the available roles in user management:
| Admin | Viewer | User | |
|---|---|---|---|
| Move funds (create wire, upload ACH, etc.) | Y | Y | Y |
| View users | Y | Y | |
| Create users | Y | ||
| Delete users | Y | ||
| View user profiles | Y | Y | |
| Edit user profiles | Y | ||
| View user permissions | Y | Y | |
| Edit user permissions | Y | ||
| View user account permissions | Y | Y | |
| Edit user account permissions | Y |
Create
Depending on a business user’s role, a newly created member of the business might need access to User management. If so, an institution employee needs to enable the User management entitlement for the member of the business.
Banno Online
- User management
- Manage users
- + Create user
A business admin creates a new business user by selecting + Create user in the Manage users window. Then, the business admin provides the following details in the Create user screen:
- First name
- The new business user’s first name.
- Last name
- The new business user’s last name.
- The new business user’s email. A Banno-generated email with a magic link sends to this email address so that the new business user can create their account credentials and log in to the Banno app.
- User role
- The user role determines what a business user can do within User management.
After providing the new business user’s details, the business admin selects Create user and the Enable accounts window displays. At this point, the new business user is yet to be informed of a created profile, has no credentials, and can’t to log in to the app. In the Enable accounts window, the new business user’s avatar, name, role, Pending status, and option to Enabled accounts display. By default, no accounts are automatically enabled, and the business admin needs to manually enable at least one account for the new business user.
To enable one or more accounts, the business admin clicks Select and the Account access window displays the business’s accounts to select from. The business admin can search accounts by account name and quickly enable or disable permissions to all accounts. After enabling one or more account and selecting Done, the business admin automatically navigates back to the Enable accounts window where it’s updated to display the number of enabled accounts (ex. 4 accounts, 12 accounts, All accounts, etc.). Although the account access displays as enabled, know that the accounts still won’t display as enabled in the new business user’s profile.
With the business admin still on the Enable accounts screen, they click the Enable Accounts button. A success message appears, and the business admin selects from one of the three following buttons:
- Send email invite
- If the business user’s account or user permissions don’t need updating, the business admin should send an email inviting the new business user to enroll in the Banno Digital Platform. After clicking the button, the business admin automatically returns to the Manage users screen where the new business user displays in a Pending state.
- Edit permissions
- If the business user’s account or user permissions need to be updated before they’re invited to enroll in the Banno Digital Platform, the business admin should click Edit permissions. This automatically navigates the business admin to the new business user’s profile where permissions can be updated and then invited. The new business user displays in a Pending state.
- Done
- Clicking Done returns the business admin to the Manage users screen where the new business user displays in a Pending state. An email invite doesn’t send to the new business user.
Once the success message appears, the selected accounts display as enabled in the new business user’s profile.
Banno People
- People
- Users
- Business profile
- Users
- Create organization user
Credit unions can create a business user in Banno People. Before an institution admin can create a business user, they need the Create everything permission enabled in the People section.
An institution admin creates a new business user by selecting Create user in the business’s Users window. Then, the institution admin provides the following details in the Create user screen:
- First name
- The new business user’s first name.
- Last name
- The new business user’s last name.
- The new business user’s email. A Banno-generated email with a magic link sends to this email address so that the new business user can create their account credentials and log in to the Banno app.
- User role
- The user role determines what a business user can do within User management.
After the business user’s details are entered, the institution admin clicks Create user and completes a high risk authorization by entering their Banno app password. There is no limit to the number of times they can enter their credentials, but they must successfully complete the high risk authorization to create a new business user.
Following a successful high risk authorization, a success message displays and the institution admin selects from one of the three following buttons:
- Send email invite
- If the business user’s account or user permissions don’t need updating, the institution admin should send an email inviting the new business user to enroll in the Banno Digital Platform. If the email invitation successfully sends after clicking Send email invite, a success toast displays on the Users window after the success message automatically closes.
- Go to profile
- If the business user’s account or user permissions need to be updated before they’re invited to enroll in the Banno Digital Platform], the institution admin should click Go to profile. This automatically navigates the institution admin to the new business user’s profile where permissions can be updated and then invited. The new business user displays in a Pending state.
- I’m done
- Clicking I’m done returns the institution admin to the Users screen where the new business user displays in a Pending state. An email invite doesn’t send to the new business user.
While a business user is still created and can log in after completing enrollment, no accounts can be enabled for the business user. Functionality is coming soon to enable accounts for a business user in Banno People.
Default permissions
Permissions for new business users are disabled and need to be updated on an individual basis by a business admin in User management or an admin user in Banno People.
Invite
An institution admin needs to invite newly created business users and business users with a Pending status to create their credentials so that they can log in to the Banno app. The invitation is an automated email generated by Banno and includes a link that takes the business user to a screen where they create their Banno username and password.
Banno Online
A business admin will soon be able to invite a business user from Banno Online—Banno is currently working on this functionality.
Banno People
New business users can be invited from Banno People. The institution admin can send the invite in one of two ways:
- When they successfully create a new business user, select Send an email invite.
- The institution admin emails an invite from the business user’s profile by selecting Invite at the top of the business user’s profile.
In the business user’s profile, a notification banner displays at the top of the screen: [Business user’s first and last name] account is pending. Invite them to complete set-up of their account. The institution admin clicks Invite to send an invitation to the business user.
The name of the institution admin who sent the invite and the option to click Join display in the email. After clicking the link, the business user automatically navigates to the app enrollment window and creates their username and password. After successfully creating their credentials, they view a Successfully created account message and click the Sign in button to navigate to the Banno Online login screen. If the business user unsuccessfully creates their username and password, they view an error message and should retry creating their credentials.
Edit
Banno Online
- User management
- Click business user
- Settings
- Edit user
In a business user’s settings, a business admin can edit a business user’s role. A business admin will soon be able to update a business user’s name and email—Banno is currently working on this functionality.
Banno People
- Users
- Business user profile
- View business username
- settings
In the business user’s profile settings, an admin user can add a preferred name and view related cases in Support. A business user’s name and email can only be edited if they have a Pending status. If the business user has an Active status, the fields cannot be changed.
Hold
The held state for a member of a business isn’t visible to the individual, and it disables the business user from logging into the app. For example, the held state could apply to a business user on a short-term leave. If a member of a business needs their app login access temporarily disabled, a business admin can change it in the app, or an institution employee can change it in Banno People.
Banno Online
- Click business user
- Settings
- Hold account status
- Hold
A business admin can hold a business user’s account, preventing the business user from logging in to the app. After it’s successfully on hold, a notification banner displays across the top of the business user’s profile. The hold status doesn’t change the business user’s status (Pending or Active) in their profile.
To remove a hold on an account, a business admin selects the Remove button that displays in the notification banner at the top of the business user’s profile. Removing a hold is immediate, and the notification banner no longer displays. A success also toast displays when the hold is successfully removed from the business user.
Banno People
- Users
- Click business user
- Settings
- Hold account status
An admin user can enable or disable a hold on a business user’s account access. When a business user’s account is on hold, institution admins can remove the held state from a business user’s account. A banner notifies the admin user that the business user is in a held state, and it displays at the top of the Overview and Security pages in the business user’s profile in Users.
Reset password
A business admin or institution admin resets a business user’s password when they unlock the profile or use the profile’s settings. This prompts the app to send an email with the password reset link and instructions to the business user.
Banno Online
A business admin unlocks a business user’s profile by sending a password reset link in User management.
- User management
- Click business user
- Unlock
- Send password reset link
After the business admin unlocks a profile, they can also reset the password by selecting the Send password reset link button instead of the I’m done button in the success message that displays.
- Click business user
- Settings
- Send password reset link
If the business user forgets their password or needs it reset, a business admin assists by selecting Send password reset link in the business user’s settings. The business admin then clicks Email that prompts the app to send the password reset link to the business user’s email. The business user must click the link provided in the email and follow the instructions to create a new password.
Banno People
An admin user can unlock a business user’s profile by sending a password reset link from Banno People.
- Users
- Business user profile
- Security
- Password reset
- Send link
If the business user forgets their password or needs it reset, an admin user assists by clicking Send link in the Password reset section of the business user’s Security page. The business admin then clicks Email, which prompts the app to send the password reset link to the business user’s email. Once the password reset link sends successfully, a success toast displays. The business user must click the link provided in the email and follow the instructions to create a new password.
Delete
When a business user is deleted, they cannot be recovered. If the business user needs to be part of the business again, they must be invited and complete the enrollment process.
Banno Online
- User management
- Click business user
- Settings
- Delete user
A business admin deletes a business user by selecting Delete user in the business user profile.
Banno People
- Users
- Business user profile
- Settings
- Delete user
An admin user deletes a business user by selecting Delete user in the business user’s profile settings.
Business profile
- User profile menu
- Business management
- Profile
The business profile with company details, such as the name, address, and email, display in the Business management Profile.
Banno Business FAQ
- What are the differences in each user role? Can we create a partial admin?
- Business admins can do everything, including edit, as well as delete and create once available. Viewers can see all details about a user, like an auditor, and viewers can also access user management. The user role is a standard user within the business and cannot access user management. This role comparison table can help familiarize business users with the available roles in user management.
There is not currently a partial admin role.