Offline mode end user experience

Because of the different end user login experience between Banno Online and Banno Mobile, Offline mode applies only to Banno Online. Online end users must enter their credentials with every login, while the majority of Mobile end users remain authenticated even if they aren’t using the app.

Enable Offline Mode

In Banno People, create and enable a message for all end users to view in the app.

Banks

Existing end user

An existing end user is someone who has previously enrolled or logged on to Banno. When your institution enables Show message to users or Core offline, an existing end user can successfully:

• Log on to Banno Mobile 24/7.
• Access available features.
• View their most recent account information synced from the Banno layer.

The Message displays across the top of the login, dashboard, and change profile pages. When an end user accesses Banno Online via a deep link or passkey, the Message displays in the app but the end user can close the notification. This approach ensures that end users who bypass the login and dashboard pages still receive the notification initially; however, such users will need to view the dashboard for the message to display again.

New end user

A new end user is someone who hasn’t enrolled or hasn’t previously logged on to Banno. When your institution enables Offline mode, a new user’s experience differs from an existing user’s experience. On the login page, the notification message still shows to all users, but a new user who attempts to log in receives the following error message, “Oops! We’re currently in maintenance mode and are unable to process your request. We apologize for the inconvenience. Please try again later.”

A new user can successfully log in when Offline mode is disabled.

Credit unions

When your institution enables Show message to users, the Message displays across the top of the login, dashboard, and change profile pages. When core is down for credit unions, end users are unable to login to Banno Online. They can’t login on to Mobile with their username and password, but they can login with their PIN or biometrics and see cached data.