Stop Payments
Sometimes there’s a misunderstanding with a payee and an end user decides the check shouldn’t be paid. Or perhaps a check is lost or stolen. If your financial institution has Stop payments functionality available in Banno Online, end users can easily prevent a single check or a range of consecutive checks from being cashed.
How does it work?
For end users with the ability to stop a payment, the Stop payments card displays on the individual account dashboard. After the end user clicks the card, they can select Add another stop payment at the bottom of the successfully stopped payments or in the upper right-hand corner of the window, and then choose between two options: A single check or A range of checks from being cashed. The stop payment remains in affect for six months, and any fees (if applicable) depend on your institution.
Process stop payment
After submitting the check details, the end user reviews the information, a Fees field with the fee amount (if applicable) displays, as well as the Stop payments disclaimer. After they Confirm the stop payment—and if the stop payment was successfully submitted—a success window states the stop payment has been submitted. To view a list of checks successfully stopped, the end user selects the Stop payments card and the stop payment history displays in the Stop payments window.
Within the end user’s Activity in Banno Enterprise, successfully submitted stop payments are recorded and include the check details.
Single check
When an end user stops a check payment, they’ll need to submit check details. Depending on your institution’s configuration and core, the following fields may or may not display and may or may not be optional or required for the end user to complete.
- Check amount
- The amount the check is written for.
- Check #
- The specific check to stop payment.
- Check date
- Selected from the calendar, the date the check was written. The calendar dates back two years from the current stop payment date.
- Payee
- The party to whom money is to be paid.
- Reason
- Reasons for stopping a payment include the following:
- Lost
- Stolen
- Destroyed
- Not endorsed
- Certified
- Disputed
- Returned merchandise
- Stopped/canceled service
- Other
Range of checks
When an end user stops a range of check payments, they’ll need to submit check details. Depending on your institution’s configuration and core, the following fields may or may not display and may or may not be optional or required for the end user to complete.
- Start check #
- The first check in the check series to stop payment. Check numbers proceeding this number also stop.
- End check #
- The last check in the check series to stop payment. Check numbers preceding this number also stop.
- Reason
- Reasons for stopping a payment include the following:
- Lost
- Stolen
- Destroyed
- Not endorsed
- Certified
- Disputed
- Returned merchandise
- Stopped/canceled service
- Other
Error messages
When an end user submits an unsuccessful stop payment, they’ll receive an error message. Also, Banno Online cancels any in-progress stop payment request that takes more than 30 seconds. Different circumstances call for different error messages and include the following:
View Stop payment list
Failed to load stop payments.
Submit stop payment
Duplicate entry
An existing stop payment with the same information is already in place. If you feel this is an error please contact us.
Check already cleared (applies to a single check)
The check number you submitted has already cleared and cannot be stopped. If you feel this is an error please contact us.
Checks already cleared (applies to a range of checks)
The check numbers you submitted have already cleared and cannot be stopped. If you feel this is an error please contact us.
Stop payment fee
You don’t have enough funds in this account to make a stop payment. Contact us at [999-999-9999] to discuss further.
Generic failure message
Oops, something went wrong on our end. Please try again.
Cash Management users
Depending on a user’s account entitlements, they experience one of the following:
- On the account dashboard, they can select the Stop payments card to create stop payments and view history.
- On the account dashboard, they can select the Stop payments card and only view the stop payment history.
- The Stop payments card doesn’t display on the account dashboard, so they can’t create stop payments or view history.
FAQ
- Can an institution configure stop payments to cancel just a single check?
- No. When configured, Stop payments offers both functionalities for cancelling a single check and a range of checks.
- Do stop payments created in the core display in Banno Online?
- No, only stop payments created in Banno Online display.